Shipping policy

Last updated: 23 November, 2025

Thank you for shopping at mekonnenknife.com, operated by Low Key Might Dab, Inc.
This Shipping Policy explains how and where we ship orders, how shipping costs are calculated, and what to expect once your order has been placed.

1. How Our Shipping Works (Print-on-Demand + Printify)

All products are made to order and fulfilled through our print-on-demand partner network (including Printify and its print providers).

This means:

  • Your order is sent to production after you check out

  • Items are printed and shipped from the fulfillment location closest to the destination when possible

  • Some products are enabled for Global Fulfillment, while others ship only from a specific country or region

In some cases, this can result in different shipping costs and delivery times between products, especially for international orders.

2. Where We Ship

We currently ship to (subject to change):

  • United States

  • Canada

  • United Kingdom

  • European Union / selected European countries

  • Australia

  • New Zealand

  • Selected countries in Asia and other regions

If your country is not available at checkout, we’re not currently able to ship there.

Note: Availability may vary by product. Some items may not be available in all regions if no suitable fulfillment partner is available.

3. Processing & Production Times

Because everything is made to order:

  • Processing / production time is usually [2–7 business days] from the time your order is placed

  • During peak periods (holidays, major promotions, etc.) production times may be longer

Once your order has been produced, it is handed over to the carrier for delivery.

4. Estimated Delivery Times

Delivery time = Production time + Shipping time

Typical shipping timeframes after production:

  • United States: ~[3–8 business days]

  • Canada: ~[5–12 business days]

  • UK & Europe: ~[5–12 business days]

  • Australia & New Zealand: ~[7–15 business days]

  • Other international destinations: may vary depending on location and carrier

These are estimates only and not guaranteed delivery dates. Actual delivery times can be affected by factors such as:

  • Carrier delays

  • Customs processing

  • Local postal service conditions

  • Peak season volume

5. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Destination country/region

  • Product type and weight

  • Number of items in your order

  • Which fulfillment locations are used

Because some products are only fulfilled from specific locations, shipping may be:

  • Cheaper for items fulfilled close to you

  • Higher for items that can only ship internationally from a single region (e.g., US-only or EU-only fulfillment)

Any applicable shipping charges will be displayed before you complete your order.

6. Multiple-Item Orders & Split Shipments

If your order contains items that:

  • Are fulfilled by different print partners, or

  • Ship from different countries/regions

…then your order may be shipped in multiple packages.

In that case:

  • Each package will have its own tracking (where available)

  • Items may arrive on different days

  • Shipping costs shown at checkout already take this into account

7. Tracking Your Order

Once your order ships, you will usually receive a shipping confirmation email which may include tracking details (where tracking is supported for that service and destination).

If you haven’t received tracking information within a reasonable timeframe after your order was placed, please contact us at support@mekonnenknife.com.

8. Customs, Duties, and Taxes (International Orders)

For international orders outside the U.S.:

  • Customs duties, taxes, and import fees may be charged by your local customs authority

  • These charges are not included in our product prices or shipping charges

  • You are responsible for paying any such fees required to receive your order

Please check your local customs rules if you’re unsure.

9. Incorrect Shipping Information

Please ensure your shipping address is complete and accurate at checkout.

  • We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer

  • If an order is returned due to an incorrect address, additional shipping charges may apply to resend it (if resending is possible)

If you realize you entered the wrong address, contact us immediately at support@mekonnenknife.com. If production/shipping has already begun, we may not be able to change it.

10. Lost, Delayed, or Missing Packages

If your tracking shows that a package is significantly delayed or appears lost:

  1. Check with neighbors, building managers, or your local post office

  2. Verify the shipping address on your order

  3. Then contact us at support@mekonnenknife.com with your order number

We’ll work with our fulfillment partner and the carrier to investigate. If the carrier confirms a lost shipment, we will generally:

  • Arrange a replacement, or

  • Provide a refund, depending on the circumstances and product availability

11. Returns Due to Delivery Issues

Please also see our Refund & Returns Policy for how we handle:

  • Damaged or defective items

  • Orders not received

  • Items that cannot be delivered

Note that, because we use a print-on-demand model and do not have a central warehouse, we typically cannot accept physical returns unless explicitly arranged.

12. Contact Us

If you have questions about shipping, delivery times, or product availability, please contact us at:

Email: support@mekonnenknife.com
Mailing Address (for correspondence only):
PO Box 695
Nerang QLD 4211
Australia